Privacy Policy

1. Introduction

phantom-flush ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or services, you consent to the data practices described in this policy. If you do not agree with our policies, please discontinue use of our site and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out contact or quote request forms
• Subscribe to our newsletter
• Request a consultation or energy audit
• Enter into a service agreement with us

This information may include your name, email address, postal address, property details, and energy consumption data.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage our energy services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., installation partners, payment processors)
• Government authorities when required by law
• Energy retailers or distributors as necessary for grid connection

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service-related records may be kept for the duration of any warranty period plus statutory limitation periods.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Greenway Avenue, Richmond VIC 3121, Australia